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Welcome package and other offers
There are lots of interesting bonuses at BacanaPlay. They begin by welcoming you with a saucy 100% matchbonus up to 100,- euros. Besides the welcome package, there are other great bonuses as well.
Another famous BacanaPlay bonus is the Daily Deal. This is a bonus with many, many faces. Everyday it changes, and it’s a very funny and different way to receive bonuses. While many casinos send an offer on mail, with a time limit before it disappears again, at BacanaPlay you know what to expect. Not exactly though, as it’s always a new and exciting bonus, but you know there’s 1 waiting for you everyday.
The bonus can vary between free entries in competitions, free spins and much more. Don’t forget to always activate your bonus, before depositing, otherwise it won’t work!
Website design and structure
BacanaPlay is a very user friendly website. It’s clear and obvious that this was the goal. All the games are in the left hand side, so it’s easy to navigate. You can search for specific games as well, which is a missing feature on alot of casino sites. And you can also filter slots by difficulty, symbols, themes and much more.
However it’s safe to say the actual setup of the slots isn’t the greatest. All of the slots are presented in one big pile, and it feels quite messy. The sizes of the different pictures representing the slots are also different from each other. This is quite underwhelming, when you compare to the rest of the user friendly interface.
It’s strange in comparison to the menu on the left side. Here everything is neatly sorted. The listing includes slots, live casino, jackpot games and cardgames. We think the site would be better overall, if they had more subcategories, so there aren’t so many different games presented on one page.
Regardless, if you are new or an experienced player, we’re sure you can find your way around BacanaPlay.
Mobile version of BacanaPlay
I takt med den teknologiske udvikling er flere og flere hjemmesider og spilleautomater blevet meget mere mobil/tablet venlige. Når det kommer til BacanaPlays hjemmeside, er der ingen tvivl om at de har tænkt på dette under deres web udvikling.
Du skal ikke være bekymret for om din favorit spillemaskine ikke fungerer på mobil eller tabletten. Alle casinoer nu om dage, ved at mange af deres spillere bruger disse apparater til at spille på, så de udvikler spillene til at fungere på alle platforme. Det er kun få gamle spillemaskiner der måske ikke er blevet konverteret over til at fungere på en mobil platform.
På BacanaPlay skal du ikke tænke over hvilken platform du spiller på, du skal bare logge ind og spille!
BacanaPlay customer service
We really enjoyed BacanaPlay’s customer service. It’s free to call their phone, and it’s open 24/7 in English. Some countries can also receive service in their native language, but that’s only 12 hours a day. Obviously that can be a small issue, if your English isn’t the best. But 12 hours a day it’s still better than many other casinos!
We’ve encountered tons of different employees at different casino’s customer service, and they aren’t all at the same level. At BacanaPlay we’ve only been met by sweet and friendly agents, with a clear goal of solving your problems quick and effective. As long as you’re nice to them, they’ll be nice to you, and fortunately that goes for most casinos.
You can also write them an e-mail, and again, you can do it in English or few other languages. If you choose English, you’re likely to get a quick reply. If you choose an native language, it probably won’t be as fast. This really goes without saying, since all employees can reply in English.
Most casinos wants you to verify yourself, by showing them an ID nowadays. This can be a driving license, passport or other picture ID’s.
Some casinos might even ask for a picture, of a bill with your address on it, and even bank statements. This is done to prevent cheating, as well as protect the casino and it’s customers.
The casinos want to make sure that you’re at least 18 of age. There are also a lot of identity theft crimes going around, and people have their credit cards hacked etc. When the casino verifies your account, they can be 100% sure that this isn’t the case with your account. So even if you might be a bit uncomfortable uploading this kind of documents, you have to do it. For your own sake and the casinos.
FYI we always recommend that you verify your account, as the first thing, after you’ve signed up. If you win big on your first rodeo, it absolutely sucks having to wait for the withdrawal process, because the casino needs to verify you before paying out.
GDPR and casino license
BacanaPlay holds licenses in both UK and Malta, along with several others.
This basically means they have to work within the laws regarding gambling in these countries. UK and Malta are both strong and trustworthy gambling commisions.
GDPR is a EU law and regulation, and it’s there to protect customers in general. Whether it’s in the casino world, or something completely different, the rules are the same. Short version is, the businesses have to keep a certain standard when it comes to protecting your ID and other personal information. BacanaPlay does this perfectly well.
BacanaPlay responsible gaming
Responsible Gaming is an important concept. BacanaPlay is clearly trying their best, to promote this international campaign. No matter what country your playing casino in, you’ll see that the TV-commercials and online promotions boast the responsible gaming words.
Before you’re able to play at BacanaPlay, you’ll have to set a deposit limit as well. You can change this limit if you want. But it has do be done in 24 hours advance. If this isn’t a concern for you, it’s possible to set the limit very high. That way it’ll never disturb you.
Casinos can be forced to contact you. This is actually the law that forces them. It’s mostly if you play for a very high amount of money. So this isn’t something that happens to the average player.
Deposits- & withdrawals at BacanaPlay
You can desposit to BacanaPlay with Visa, MasterCard, Skrill, Neteller and Trustly. Like other casinos, you have to withdraw in the same way as you deposited. For example, you can’t deposit with an E-wallet, and then withdraw with Trustly.
You can’t withdraw to your MasterCard. So if that is normally your preferred way of depositing, we recommend you change to Trustly.
That way you can make quick deposits, and withdrawals. Even though you are actually using a normal bank transfer. That is how easy Trustly is!
Trustly is definitely our favourite way of depositing to a casino. It takes about 15 minutes, from when you withdraw, until the money hits your bank account. It’s a safe and secure transfer, very fast and very easy to use. You can’t really ask for much more. Using E-wallets is also a fast way of withdrawing and depositing. The downside here is, that you can’t deposit with the normal bank account. And more importantly, you can’t withdraw to your normal bank account either.
Final verdict of BacanaPlay
BacanaPlay is a simple casino, and we mean that in a good way. It’s very user friendly, so it suits new players perfectly well.
There’s a withdrawal limit on approximately 10.000 euros per month.
So it’s not the best choice, if you’re a real high roller.
It’s an usual amount to withdraw though, so if your a regular player, it should be fine.
There’s a great bonus programme, with the Daily Deal feature.
This is an awesome feature, and it’s attractive large number of players.
The only real negative thing we really want to point out, is the interface of the game section. We feel like it’s clunky, in the way the games are showed in one big pile. It doesn’t matter too much though, since you’re there to play, so once you choose a game, you won’t see it anymore.
Perfect for casual and regular players alike, BacanaPlay can satisfy most players’ needs. There’s a great customer service available, and fast withdrawals when using Trustly and E-wallets.
As usual, we recommend everyone reading the rules before playing.
Rules regarding bonuses, withdrawal times, etc. can always change.
Our reviews are not updated daily, so there’s always a small chance, that some info is outdated.
Other than that – enjoy BacanaPlay, it’s definitely worth a go!